Return Policy
- Returns are accepted for any reason within 48 hours of delivery.
- A 15% restocking fee (calculated on the product MRP) will apply to all approved returns.
- Return shipping charges must be borne by the customer.
- If you choose Store Credit instead of a refund, only the return shipping cost will be deducted and no restocking fee will be charged.
- Products must be returned in their original condition with all tags, labels, packaging, invoices, accessories, and any complimentary items received.
- The product must be unused, unworn, unwashed, and free from stains, perfume, deodorant, or any signs of use.
- Refunds or Store Credits will be processed only after the returned product reaches our warehouse and successfully passes our quality inspection.
- If an order is cancelled after dispatch, the refund will be processed only after the product has been returned to our warehouse.
Replacement & Exchange Policy
If you receive a damaged, defective, incorrect, or missing product, please contact us within 24 hours of delivery.
Email: dimondleatherfashion@gmail.com
Phone: +91 7289 865 246
To process your request, the following are mandatory:
- An unboxing video starting before opening the package.
- Clear photographs showing the issue.
- Original packaging must be retained.
The product must be unused and returned with all original tags and packaging.
After inspection, we will provide:
- Replacement
- Exchange
- Repair (if applicable)
Where pickup service is available, we will arrange reverse pickup.
If pickup is unavailable, the customer must ship the product through a reliable courier within one day after receiving confirmation from our support team.
Customers are requested to pack the product securely to avoid transit damage.
Important Notes
- All return and exchange requests must be raised within 48 hours of delivery.
- Minor variations in leather texture, grain, color shade, wrinkles, or natural marks are characteristics of genuine leather and are not considered manufacturing defects.
- Slight color variations may occur due to lighting, photography, or screen settings.
- Products damaged due to misuse, improper storage, accidents, unauthorized alterations, or normal wear and tear are not covered.
- Diamond Leather Fashion reserves the right to reject any return request if the product does not meet our return conditions.
- Frequent returns, refused deliveries, fake claims, or misuse of the return policy may result in future order restrictions.
- We reserve the right to accept or cancel any order placed on our website.
Cancellation Policy
- Orders cannot be cancelled once they are confirmed for dispatch.
- Cancellation requests made within 24 hours of placing the order will only be eligible for Store Credit.
- Order modifications (size, color, address, etc.) are allowed within 24 hours, subject to order status.
- For cancellation or modification:
- Phone: +91 7289 865 246
- Email: dimondleatherfashion@gmail.com
Product Care Instructions
To increase the life of your leather product:
- Keep away from excessive moisture and direct sunlight.
- Store in a cool and dry place.
- Hang leather jackets on wide hangers.
- Clean only with a soft dry cloth.
- Do not machine wash.
- Do not bleach.
- Do not tumble dry.
- Use professional leather cleaning services whenever required.
Warranty Policy
Diamond Leather Fashion products are manufactured using premium materials.
Warranty does not cover:
- Normal wear and tear
- Scratches
- Cuts
- Burns
- Water damage
- Chemical damage
- Color fading due to prolonged sunlight
- Improper storage
- Unauthorized repairs or alterations
- Damage caused by accidents or misuse
For warranty-related assistance, contact our customer support.
Shipping Policy
- Orders are processed within 1–2 working days.
- Delivery usually takes 4–10 working days depending on your location.
- Shipping charges (if applicable) are displayed during checkout.
- Tracking details will be shared once your order has been dispatched.
- If delivery cannot be completed after multiple attempts, the shipment may be returned to our warehouse. Re-shipping charges will apply.
- Diamond Leather Fashion is not responsible for delays caused by courier partners, weather conditions, strikes, customs clearance, or other unforeseen circumstances.
- International shipping is available for selected countries.
- Delivery-related issues must be reported within 24 hours of receiving the package.
- If your pincode is not serviceable, our customer support team will contact you.
Privacy Policy
We collect only the information required to process your orders, including:
- Name
- Address
- Mobile Number
- Email Address
- Order History
Payment information is processed securely through trusted payment gateways.
We do not store your debit or credit card information.
Your information is used for:
- Order processing
- Shipping updates
- Customer support
- Improving our services
Cookies may be used to improve website functionality and user experience.
For privacy-related concerns, contact:
Terms & Conditions
- Product images are for representation purposes only.
- Genuine leather products may have natural variations in texture and appearance.
- Customers are responsible for selecting the correct size before placing an order.
- Please refer to the Size Guide before purchasing.
- By placing an order, you agree to all policies, terms, and conditions of Diamond Leather Fashion.
- These Terms & Conditions are governed by the laws of India.
- Diamond Leather Fashion reserves the right to update these policies at any time without prior notice.